Refund and Returns Policy for ‘All Under 1 Roof’
Welcome to ‘All Under 1 Roof‘! We are a user-to-user platform that allows individuals and traders to list and advertise products without providing any payment facility or payment gateway. As a platform, we facilitate communication and interactions between sellers and buyers, but we do not engage in any financial transactions. Therefore, the responsibility for returns and refunds lies solely between the seller and the buyer/trader.
Please read and understand the following policy before using our platform. By accessing or using ‘All Under 1 Roof’, you agree to comply with this Refund and Returns Policy.
1. Seller Policies: We strongly advise all sellers to establish clear and comprehensive refund and returns policies when listing a product. Sellers are responsible for setting their own policies, and these policies should be easily accessible to potential buyers on their product listings.
2. Buyer’s Responsibilities: Buyers are encouraged to carefully review a seller’s refund and returns policy before making a purchase. It is the buyer’s responsibility to understand and agree to the seller’s policies prior to proceeding with the transaction.
3. Dispute Resolution: In the event of a dispute regarding returns or refunds, we encourage sellers and buyers to communicate directly and amicably to resolve the issue. ‘All Under 1 Roof’ will not be involved in the dispute resolution process or take any responsibility for the outcome.
4. Liability: ‘All Under 1 Roof’ shall not be liable for any losses, damages, disputes, or conflicts arising from or related to returns, refunds, or the quality of products sold on the platform. Sellers and buyers agree to release ‘All Under 1 Roof’ from any claims, demands, or liabilities in connection with such matters.
5. Prohibited Items: Sellers are prohibited from listing items that are illegal, prohibited, or violate any applicable laws or regulations. If a seller lists such items, ‘All Under 1 Roof’ reserves the right to take appropriate action, including the removal of the listing and possible suspension or termination of the seller’s account.
6. Modifications to Policy: ‘All Under 1 Roof’ reserves the right to modify this Refund and Returns Policy at any time. In the event of any changes, we will notify users through the platform or via email. Continued use of the platform after such changes will constitute your acceptance of the revised policy.
7. Compliance: Users of ‘All Under 1 Roof’ are required to comply with this policy and all other applicable terms and conditions set forth on the platform.
Please note that ‘All Under 1 Roof’ is not responsible for the fulfillment of any return or refund requests, as these matters are solely between the seller and the buyer/trader. We strongly encourage open communication and cooperation between all users to ensure a positive and satisfactory experience.
If you have any questions or concerns regarding this Refund and Returns Policy, please Contact Us.
Thank you for using ‘All Under 1 Roof’!
Effective Date: 31/07/2023